Messaging errors in livechat
Incident Report for Watermelon
This incident has been resolved. All messages arrive in the dashboard again. We are sorry for the inconvenience.
Posted Sep 04, 2019 - 08:41 CEST
We are still experiencing errors. We have a new deploy ready, but it will take a bit longer. We are sorry for any inconvenience.
Posted Sep 03, 2019 - 16:00 CEST
We have implemented a fix, but not all issues are resolved. We are monitoring the progress.
Posted Sep 03, 2019 - 14:26 CEST
The issue has been identified. We have a fix ready and are testing it.
Posted Sep 03, 2019 - 11:38 CEST
When the chatbot forwards the conversations to a livechat the messages are not sent. When the chatbot is inactive the messages will not enter the dashboard.
Posted Sep 03, 2019 - 11:19 CEST
This incident affected: Messaging API (Chat widget).