All Systems Operational

About This Site

This is Watermelon's status page, where you can get updates on how our systems are doing. If there are interruptions to our service, we will post it here.

Application and website Operational
90 days ago
99.89 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Site scripts Operational
90 days ago
100.0 % uptime
Today
Dashboard/Application Operational
90 days ago
99.58 % uptime
Today
REST-API ? Operational
90 days ago
100.0 % uptime
Today
Servers & infrastructure Operational
90 days ago
100.0 % uptime
Today
Europe-west1-b Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.89 % uptime
Today
CXhub Operational
90 days ago
99.98 % uptime
Today
Facebook Messenger Operational
90 days ago
99.69 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Telegram Messenger Operational
Mail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Resolved - This incident has been resolved. The dashboard is fully operational again.

We are sorry for any inconvenience.
Feb 15, 11:49 CET
Monitoring - A fix has been implemented and we are testing the results. We are still experiencing the following bugs:
- Reloading the dashboard in Firefox takes a long time.
- WhatsApp messages enter the dashboard with a delay or require a reload to display.

The fix has resolved the following bugs:
- Reload the dashboard to show conversations and messages.
- Chatbot incidentally gets stuck.
- Conversations in the chatbot builder cannot be saved.
- Users are automatically logged out the dashboard.

If you are still experiencing one of the above bugs that are fixed, please inform Customer Success via +31 30 2272681
For now, we advise to use Google Chrome for the Watermelon dashboard.
Feb 14, 09:50 CET
Identified - Users have been experiencing issues with the Watermelon dashboard. This includes the need to refresh to show missed conversations and messages, chatbot gets stuck incidentally and users being logged out automatically. The issues have been introduced by a release from Watermelon to make your dashboard more secure. We regret this of course, but have been working hard to fix it.

Current status:
We have identified the issues, the solution is identified and we are currently testing the fix.

An official follow-up will be sent soon.
Feb 13, 10:54 CET
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020
Resolved - This incident has been resolved. We are experiencing a few smaller bugs around the new security update, but the message functionality is completely operational. We are sorry for any inconvenience.
Feb 5, 08:31 CET
Identified - We are experiencing a degraded performance in our messaging functionality. Incidentally the connection between the Watermelon dashboard and the channels is disconnected. This causes a message failure in the different channels. We have identified the issue and are working hard to fix it.
Feb 4, 14:05 CET